News
What Robotic Process Automation and Fictional Robots Have in Common
The word ‘robot’ conjures up images of our favourite androids like C-3PO and Maria from Metropolis, but robotics in real-world applications for modern businesses don’t quite take the same form. And by real-world applications for businesses, we mean Robotic Process Automation (RPA). RPA is nothing new. Any Business Process Management (BPM) practitioner with a sense…
CX Thought Leaders’ Forum in Melbourne dominated by People Vs Robots dialogue.
The second in Tanna Partners’ series of CX Thought Leaders’ Forums was held on March 30th at The Stamford Plaza Hotel in Melbourne. The aim: to bring together like-minded, CX-centric, senior executives from a cross-section of end-user, vendor, SI and consulting environments to discuss and consider emerging CX themes, trends and issues in a collaborative…
The “CX” Robotics Revolution Is Here! What Should You Do?
Make no mistake, Intelligent Process Automation (IPA) is here and here with a vengeance! The People v’s Robots debate has been around for at least two generations (think robots in auto assembly lines adopted by car manufacturers some decades ago) but Enterprise services have largely escaped the wrath of intelligent robots, until now! When Bill…
Tanna Partners CX Leadership Forum – Syd.
Tanna Partners were delighted to recently host our inaugural CX Thought Leaders’ Forum dinner in Sydney on August 4th. Guests included a select group of CX leaders, including representatives from a range of industries and services including telco’s, insurance providers, BPOs, technology vendors, systems integrators, healthcare, strategists and consultants. The intimate dinner event allowed CX…
Bullet-proof Attributes For Tomorrow’s Leaders…
Precisely at the time when quality executive leadership has never been more important to the viability of the modern Enterprise, shifting demographics alone are shrinking the leadership talent pool and creating a fierce War For Talent that will breach new and worrying levels of severity. In fact, it’s been happening for the last few years…
Customer Experience Strategy is easy. Its Operational Execution is the hard part….
Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that they’re currently in the midst of a major transformation agenda where better customer experience is the driver and NPS (Net Promoter Score) a major measure of their…
Why Are Talented Executives So Hard To Find?
The well documented War For Talent coined by McKinsey & Company almost two decades ago has intensified to levels not conceived by even its astute authors. Originally more a statement about the demographic challenges of a decreasing supply of post-baby-boom workers to replace baby-boom retirement…
Brighten Up! Australia’s 2020s Job Outlook Is Superb…
By Greg Tanna –www.Tanna.com.au – Executive Recruitment & Contracting Specialists For Customer Interaction Management and ICT. The doom and gloom of the mainstream press in Australia was thankfully chastised by Australia’s highest profile demographer Bernard Salt who recently pointed out that Australia has created 3.3 million jobs over the past 10 years (while losing only…
The Age Of The “Left-Field” Candidate
Never before have recruiters been required to be so creative and imaginative with their work. In the current age of disruption, standardised thinking is becoming a disadvantage, and the left-field influencers are coming into the mainstream. Increasingly, recruiters are talking about the candidate’s potential for the future of the company rather than where they fit…
4 Concerns That Keep CEOs Awake At Night!
I find myself often wondering what keeps successful CEOs awake at night, hoping to tap into the kernels of knowledge and wisdom they house in tackling the challenges and opportunities of modern business. It’s one of my first questions when interviewing or meeting with them at a client visit or industry function as I feel…
- « Previous
- 1
- 2
- 3
- Next »