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 Greg Tanna - managing director & founder
Greg is Founder and Managing Director of Tanna Partners which he established in 2004. He has a Bachelor of Arts from the University of Sydney (Economics, Political Science and Psychology) is a member of the CEO Institute and offers deep industry experience and expertise in the dual industries of Executive Search & Selection and Customer Contact Management.
Working originally in stock and futures broking, Greg moved into financial services recruitment in 1994 where he successfully established and managed what became a 7-strong consulting team for the then industry leader – Morgan & Banks. In 1998, Greg directed his career towards executive recruitment, establishing a division dedicated to professional appointments within the Customer Contact industry and he has consulted to this industry 'horizontal' ever since, evolving with its increased complexity, sophistication and prominence in mainstream business circles.
Greg possesses an intimate understanding of the people, process and technology idiosyncrasies unique to the Customer Contact industry, from ‘front end’ performance metrics to ‘back office’ technology adoption and optimisation. He has been judge, speaker and author at/with leading industry events and publications and runs independent Customer Contact forums, which promote information exchange in vendor neutral environments. He is recognised as one of the leading executive search and selection consultants specialising in the Customer Contact field throughout the APAC region with a reputation for delivering results for client and candidate alike.
Greg maintains that the Customer Contact industry has much to offer in the way of long-term executive career avenue and is passionate about adding value via delivery of a professional, ethical and personalised recruitment consulting service.
Telephone: +61 2 9947-9712 Mobile: +61 414 503719 |
|  David O’Keefe - equity partner
David is a Customer Contact Centre specialist having operated successfully within this niche industry for 19 years across the APAC Region.
His commercial experience has broached all key touch points within both in-house and outsourced contact centre environments across core areas including ‘start-up’ operations, project management, business process re-engineering and third party contract management together with strong experience managing client relationships and developing new sales channels. David has developed and utilised his in-depth industry knowledge throughout Australia, New Zealand and parts of Asia with organisations such as Volvo Australia, Access 24, TeleTech, SITEL Corporation, OzEmail and Unwired, effectively becoming an operations and change management specialist in recent years.
David decided to direct his skills, knowledge and consulting abilities towards a career in executive recruitment and has achieved much success since making this transition. His understanding of the Customer Contact people/process/technology equation, engaging manner, genuine empathy for both clients and candidates and ethical approach to all business dealings are the outstanding attributes which make him a first class recruiter and essential part of the Tanna Partners team.
On a personal note, David has an Advanced Management Diploma and is currently pursuing a Master of Commerce in Business at Macquarie University. He is an accredited football coach having a senior coaching licence with Football Federation Australia and runs his own sports management company "Football Focus International" which, amongst other things, co-ordinates regular football tours to Europe, USA , Japan, China and Korea. |
|  Stan Relihan - director, technology & consulting
Stan is a highly skilled executive search practitioner with more than a decade of experience in assisting start-ups, blue chip multinationals and leading local & regional players with their unique executive recruitment requirements in the Technology & Consulting field. Raised in South Africa and educated in New Zealand (B Sc. Electrical Engineering, University Of Auckland) Stan has called Australia home since the mid 80’s.
Stan was heavily involved with the introduction of Pay TV and Broadband Internet to Australia when working with Optus Vision and he also draws upon a broader background in Advertising and TV commercial production affording him an intimate knowledge of digital media and communication technology, end-to-end.
Since entering the field of executive search in 1997, Stan has leveraged his background and experience to offer his clients specialised knowledge and expertise in the areas of Networking, Internet and other emerging technologies. Clients include Rockwell Automation, Oracle, Nortel, Telstra, News Limited, Fairfax Digital, Hewlett Packard, TNT, Forrester Research, Ernst & Young, Capgemini and PriceWaterhouseCoopers.
Stan is renowned for his ability to understand the needs and motivations of both Clients and Candidates and possesses that rare ability to match the complex mix of Skills, Desires, Personalities and Cultures in a way that maximises benefit for all parties. As a keen user of Internet and online applications, Stan is a strong advocate for the productivity benefits available through technology. He has an extensive global network of contacts and relationships and is a frequent public speaker on the subject of Internet, Web 2.0 and social networking.
We encourage you to Google “Stan Relihan” and are confident you will be impressed!
Telephone: +612 9947 9745 Mobile: +61412 249 924 |
|  Scott Robinson - director
Degree qualified and offering the experience and expertise from more than a decade of local and international executive recruitment consulting, Scott is also passionate about the Customer Contact portfolio having entered this domain in 2002. He established Tanna Partners’ Melbourne office and is a Director within our company.
In addition to being a highly successful Search practitioner, Scott’s track record is first class across disciplines of Key Account, Bid & Tender and Sales & Operations Management for IT&T and Banking/Finance clients internationally, as well as Customer Contact clients in Australia, working in senior executive positions with the likes of Hudson in Australia and Hays in the UK. Scott’s end-to-end recruitment profile extends to negotiating and delivering recruitment contracts via Recruitment Process Outsourcing (RPO) organisations which required him to establish robust infrastructure to meet the high volume of demands from their diverse client base.
Having run customer contact volume recruitment and assessment teams across Victoria and Tasmania, Scott knows the grass-roots needs of the customer. Equally, having transacted with and built long standing C-level relationships within the APAC Customer Contact domain, Scott knows the importance of attracting and retaining the executive talent required to impart the true thought leadership our clients require to take their businesses to the next level.
Very importantly to Tanna Partners, Scott applies a strong code of ethics, transparency and integrity to the consulting process and he adds unique value to Tanna Partners’ Victorian client and candidate population.
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|  Michael Lappen - advisor
Michael has operated in the ICT Industry for over 35 years with notable positions held including Chief Executive Officer of Co-Cam, Wang (now Getronics) and Maxi Multimedia, as well as Board Member and Advisor with several other ICT companies. He holds an MBA, Diploma in Business Studies (Accounting & DP), ACIS, AAIM, FSSE and is a member of the Who’s Who of International Professionals.
Michael’s sterling corporate career was built on strong foundations in Business Development, M&A, Financial Control, Strategic Marketing/Alliances, Project Management, Outsourcing and Software Development. It is perhaps his genuine passion and enthusiasm for people, however, that has made him such a successful and popular figure in Corporate Australia.
Michael’s Board experience covers both Public and Private domains and his ongoing appointments equip him with constantly refreshed expertise in:
- E-Commerce and more broad-based On-Line Solutions
- ASP Software
- CTI and Voice Recognition
- Contact Centre Solutions and Outsourcing
- ICT Capital Raisings, M&A and Corporate Advisory Projects
Michael has participated in many Australian Industry initiatives in Europe, Asia and the US. He has also led many Trade Delegations and been invited to speak at related conventions. More broadly, he has delivered over 200 Presentations and Keynote addresses to conferences run by ICT, Finance, Contact Centre, E-Commerce and Project Management groups.
With such a strong track record of executive achievement, passion for people and intense interest in how Customer Contact may be improved through intelligent people, process and technology management, we were delighted when Michael agreed to join Tanna Partners as advisor to our company. His personal network of 12,000 executives, intuition for smart business and sheer depth and breadth of commercial experience are a potent mix when assisting with senior Search mandates with Tanna Partners throughout the APAC region.
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