Greg Tanna - Founder Greg is Founder and Managing Director of Tanna Partners which he established in 2004. He has a Bachelor of Arts from the University of Sydney (Economics, Political Science and Psychology) is a member of the CEO Institute and offers deep industry experience and expertise in the dual industries of Executive Search & Selection and Customer Contact Management. Working originally in stock and futures broking, Greg moved into financial services recruitment in 1994 where he successfully established and managed what became a 7-strong consulting team for the then industry leader – Morgan & Banks. In 1998, Greg directed his career towards executive recruitment establishing a division dedicated to professional appointments within the Customer Contact industry and he has consulted to this industry vertical ever since, evolving with its increased complexity, sophistication and prominence in mainstream business circles. Greg possesses an intimate understanding of the people, process and technology idiosyncrasies unique to the Customer Contact industry, from ‘front end’ performance metrics to ‘back office’ technology adoption and optimisation. He has been judge, speaker and author at/with leading industry events and publications and runs independent Customer Contact forums which promote information exchange in vendor neutral environments. He is recognised as one of the leading executive search and selection consultants specialising in the Customer Contact field throughout the APAC region with a reputation for delivering results for client and candidate alike. Greg maintains that the Customer Contact industry has much to offer in the way of long-term executive career avenue and is passionate about adding value via delivery of a professional, ethical and personalised recruitment consulting service.

David O’Keefe - principal consultant David is a Customer Contact industry specialist having operated successfully within this niche industry for more than 20 years across the APAC Region. His commercial experience has broached all key touch points within both in-house and outsourced contact centre environments across core areas including ‘start-up’ operations, project management, business process re-engineering and third party contract management together with strong experience managing client relationships and developing new sales channels. David has developed and utilised his in-depth industry knowledge throughout Australia, New Zealand and parts of Asia with organisations such as Access 24, TeleTech, SITEL Corporation, OzEmail and Unwired, effectively becoming an operations and change management specialist in recent years. David decided to direct his skills, knowledge and consulting abilities towards a career in executive recruitment and has achieved much success since making this transition. His understanding of the Customer Contact people/process/technology equation, engaging manner, genuine empathy for both clients and candidates and ethical approach to all business dealings are the outstanding attributes which make him a first class recruiter and essential part of the Tanna Partners team. On a personal note, David has an Advanced Management Diploma and is currently pursuing a Master of Commerce in Business at Macquarie University. He is an accredited football coach having a senior coaching licence with Football Federation Australia and runs/owns a private coaching academy, which includes regular football tours to Europe through UK-based sports tour company “Cambrian Academy Sports Tours”.

Angelika Radevska - principal consultant  Angelika has a Bachelor of Arts degree (Honours in Psychology) from the University of Western Sydney and is a Human Resource Management & Consulting professional with more than a decade of commercial experience covering Executive Search & Selection (primarily in the IT&T field), Interim Executive Management and Strategic Resource Planning & Advisory services. Angelika’s commercial wares were honed when operating her own business not long after university graduation. She has applied that “street-wise” edge and customer centric approach throughout her career and achieved success across several vertical industries including Banking & Finance, Professional Services, Travel, Marketing and, in her more recent years, Executive Recruitment. Angelika has managed executive contracting books of up to 50 contractors across disciplines of Project Management, Business Analysis and the entire ICT spectrum. A measure of her success was evidenced in Qantas awarding Angelika and her recruitment team the “IT Supplier of the Year” and she was later invited to take up an in-house position. Joining the organisation’s IT Strategy and Planning group, she helped to develop an IT resourcing strategy and ‘managed services’ model, showcasing her understanding of the complexities associated with large scale vendor management. Angelika was also invited to take up a post with engineering firm, Sinclair Knight Merz, as part of the program team to devise and implement a global, enterprise-wide Client Relationship Management strategy. Having worked in global corporations and small companies alike, and with both in-house recruitment and agency experience, Angelika’s skills and knowledge are a value-add complement to Tanna Partners’ core competence of Executive Search & Selection and Executive Contracting to the APAC Customer Contact industry. Her penchant for innovation, uncompromising business ethics and professionalism in all business dealings explain the success she has enjoyed throughout her consulting career and she is a valued member of our team.

Michael Lappen - director of search Michael has operated in the ICT Industry for over 35 years with notable positions held including Chief Executive Officer of Co-Cam, Wang (now Getronics) and Maxi Multimedia, as well as Board Member and Advisor with several other ICT companies. He holds an MBA, Diploma in Business Studies (Accounting & DP), ACIS, AAIM, FSSE and is a member of the Who’s Who of International Professionals. Michael’s sterling corporate career was built on strong foundations in Business Development, M&A, Financial Control, Strategic Marketing/Alliances, Project Management, Outsourcing and Software Development. It is perhaps his genuine passion and enthusiasm for people, however, that has made him such a successful and popular figure in Corporate Australia. Michael’s Board experience covers both Public and Private domains and his ongoing appointments equip him with constantly refreshed expertise in: • E-Commerce and more broad-based On-Line Solutions • ASP Software • CTI and Voice Recognition • Contact Centre Solutions and Outsourcing • ICT Capital Raisings, M&A and Corporate Advisory Projects Michael has participated in many Australian Industry initiatives in Europe, Asia and the US. He has also led many Trade Delegations and been invited to speak at related conventions. More broadly, he has delivered over 200 Presentations and Keynote addresses to conferences run by ICT, Finance, Contact Centre, E- Commerce and Project Management groups. With such a strong track record of executive achievement, passion for people and intense interest in how Customer Contact may be improved though intelligent people, process and technology management, we were delighted when Michael agreed to join Tanna Partners as Director Of Search. His personal network of 12,000 executives, intuition for smart business and sheer depth and breadth of commercial experience are a potent mix when working senior Search mandates with Tanna Partners throughout the APAC region.